Thank you for shopping at Oavo. Here you can find everything about your right of withdrawal, returns and refunds.
1. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us (Oavo, email: hallo@oavo.shop (postal address: see Imprint)) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.
2. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
You must send back the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal. Please contact us first at hallo@oavo.shop – we will send you the return address. The deadline is met if you send the goods before the 14-day period has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3. Exceptions
The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised, or to sealed goods that are not suitable for return for health or hygiene reasons if their seal has been removed after delivery.
4. Damaged, defective or incorrect items
If your item arrives damaged, defective or different from what you ordered, please contact us at hallo@oavo.shop with your order number and photos. You are entitled to your statutory warranty rights – we will offer a replacement or a refund, including return shipping costs.
5. Exchanges
If you’d like a different colour, the fastest way is to return the item and place a new order. Feel free to contact us if you need help.
6. Model withdrawal form
(If you want to withdraw from the contract, please fill out and return this form.)
To: Oavo, email: hallo@oavo.shop (postal address: see Imprint)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
_______________________________________
Ordered on (*) / received on (*): ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Signature of consumer(s) (only if this form is notified on paper): ______________
Date: ______________
(*) Delete as appropriate.
This English version is provided for your convenience. Only the German version is legally binding.